This weekend, Yale New Haven Health identified an issue affecting IT services across our Health System. This issue was immediately identified by our Digital and Technology Solutions team, who quickly began working to mitigate the issue and launched an investigation into its source. Working with Mandiant, an internationally renowned cybersecurity firm, our investigation determined that the issue was a cybersecurity incident. We are notifying federal authorities of the incident and Mandiant is conducting a thorough investigation.
Due to our team’s quick action to identify and help to contain this incident, it has not affected our ability to provide patient care. Our patient portal and electronic medical records are running as normal, and our teams are working hard to manage the impact of phone and internet connection issues on patient care. There remain intermittent internet and application connectivity issues as our team rebuilds access to programs – this is purposeful and part of our comprehensive protocols for mitigating cybersecurity events.
We apologize for any inconvenience or delays these issues may cause, and we thank our staff, patients and community members for their patience as we work to restore full access across our systems. We will continue to keep our staff and patients apprised of updates, as appropriate.
Yale New Haven Health (YNHHS), the largest and most comprehensive healthcare system in Connecticut, is recognized for advanced clinical care, quality, service, cost effectiveness and commitment to improving the health status of the communities it serves. YNHHS includes five hospitals – Bridgeport, Greenwich, Lawrence + Memorial, Westerly and Yale New Haven hospitals, several specialty networks and Northeast Medical Group, a non-profit medical foundation with several hundred community-based and hospital-employed physicians. YNHHS is affiliated with Yale University and Yale Medicine, the clinical practice of the Yale School of Medicine and the largest academic multi-specialty practice in New England. Yale New Haven Hospital is the primary teaching hospital of Yale School of Medicine. www.ynhhs.org
